Shipping Policy

1. Where We Ship

We currently ship to Canada and the United States. Orders are shipped from our locations in Japan and Canada. If you are located outside of Canada or the United States, please contact us at sales@garageflx.com — we can arrange worldwide shipping on a case-by-case basis.

2. Shipping Carrier

All orders are shipped via UPS. Available shipping methods and rates are calculated at checkout based on your location and order size.

3. Processing & Delivery Times

Processing time: Orders are typically processed and shipped within 1–3 business days.

Estimated delivery times:

• Within Canada: 3–7 business days
• United States: 5–10 business days

These are estimates and not guaranteed. Delays may occur due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

4. Shipping Rates

Shipping rates are calculated in real-time at checkout based on the weight and dimensions of your order, your delivery address, and the selected shipping method. All shipping prices are displayed in USD.

5. Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. If you have not received tracking information within 3 business days of placing your order, please contact us at sales@garageflx.com.

6. Customs & Import Duties

For orders shipped to the United States, you are responsible for any tariffs, customs duties, import taxes, or brokerage fees that may be imposed by customs authorities. These charges are determined by your country's customs authorities and are not included in our shipping charges.

By placing an order, you acknowledge that you understand and agree to be responsible for all applicable customs charges and duties.

7. Shipping Protection

At checkout, you may opt in to the following optional shipping protections:

• Shipping Insurance — Covers the declared value of your items in case of loss or damage during transit.
• Adult Signature Required — Requires an adult signature upon delivery for added security.

If you decline these optional services, you assume the risk of loss, theft, damage, or delivery disputes once the shipment has been handed to the carrier.

8. Contact Us

For shipping questions or concerns, please contact us at sales@garageflx.com.